Refund & Cancellation Policy

1. Free Trial Period

• All new pharmacy tenant accounts receive a 7 to 15 day free trial period upon registration and admin approval.
• No credit card or payment information is required to start the trial.
• The trial period grants access to core MedFlow features: inventory management, billing, stock tracking, and reporting.
• The trial auto-expires at the end of the trial period. No charges are applied at trial end unless you explicitly select and pay for a subscription plan.
• Since the trial is free of charge, no refund applies to the trial period.

2. Subscription Refund Policy

3. Cancellation Terms

• You may cancel your MedFlow subscription at any time by emailing support@webfiredegitech.com with your registered tenant email and cancellation request.
• Upon cancellation, your account remains active until the end of the current paid billing period. Access will be revoked at period end.
• Cancellation stops future automatic renewals. No partial refund is issued for unused days within the current subscription period.
• Webfire Degitech reserves the right to cancel any account that violates the Terms of Service, with or without notice, and without obligation to refund.
• Accounts inactive for more than 6 months post-subscription-expiry may be permanently deleted along with all associated data.

4. Billing Disputes

• If you believe a payment was charged in error (e.g., duplicate charge, amount mismatch), contact us within 7 days of the transaction at support@webfiredegitech.com.
• Include your registered email, the transaction date, Razorpay Payment ID (visible in your billing history on the Platform), and a description of the dispute.
• We will investigate and respond within 5 business days. If a billing error is confirmed, a full correction or refund will be issued within 7 to 10 business days to the original payment source.
• Initiating a chargeback through your bank without first contacting us may result in immediate account suspension.

5. Non-Refundable Services

The following are strictly non-refundable under all circumstances:

• Onboarding, setup, or demo consultation fees (if applicable).
• Subscription fees for plans already in active use (post the applicable refund window).
• Fees for periods of service already consumed, regardless of whether all features were used.
• Any additional tenant branches or user seat add-ons, once activated.
• Subscription fees where the account was terminated by Webfire Degitech due to Terms of Service violations.

6. How to Request a Refund

1. Email support@webfiredegitech.com with the subject line: Refund Request – [Your Pharmacy Name]
2. Include your registered email address, Razorpay Payment ID, the amount charged, and the reason for your refund request.
3. Our team will review your request and respond within 5 business days.
4. Approved refunds will be processed back to the original payment method within 7–10 business days, subject to Razorpay's processing timelines.